Tape Drive Repair

office (952) 736-0200
fax (952) 736-0202
toll-free (888) 822-TAPE (8273)
12205 Riverwood Drive, Burnsville, MN 55337

Frequently Asked Questions

Here are the most Frequently Asked Questions we receive:

Q: How does your no-cost repair evaluation work?
A: We invite you to send in one tape drive or autoloader and we will test and evaluate the problem.  We will then give you a quote/estimate of repair costs.

We do not have a flat repair price associated with each tape drive type.  Generally, we quote a repair range.  Our repair prices charged are dependent on parts required and repair time associated.  This benefits the customer, the repair charge reflects if tech time is not intensive and/or not many parts required to fix.


Q: How long do you warranty your repairs?
A: We stand behind our repairs with a 6 month warranty.



Q: What is a yield repair?
A: Customers send in a quantity of tape drives which we repair by using our parts and parts from the customer's supply of nonrepairable tape drives.  We have the capability to build working units by swapping assemblies, parts, main boards, etc.  Two nonrepairable tape drives, one with loader and another with bad main board can be married together and yield a repaired drive for the customer.  The yield program also works very well for product that has been damaged in shipping, missing parts, cracked plastic, and sprung frames.

Q: What payment options do you accept?
A: We accept these credit cards: VISA, Master Card, American Express.  We also accept payments via PayPal.  For established customers, we accept payment via terms; NET 30 etc.

 

 

 

 

FAQ

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